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Adolescent Outpatient Mental Health Services   at
South Health Campus
Specialty: Addiction and Mental Health
Connect Care Department: CGY SHC AMH CA OUTPATIENT
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
Provides an intensive outpatient service for adolescents transitioning from a mental health inpatient admission back to the community, as well as those who need mental health community-based care.Outpatient services can include:
  • family, individual, and group therapy
  • case management
  • referrals to other addiction and mental health supports
There is limited access to other health consultation services including psychiatry.
Provides an intensive outpatient service for adolescents transitioning from a mental health inpatient admission back to the community, as well as those who need mental health community-based care.Outpatient services can include:
  • family, individual, and group therapy
  • case management
  • referrals to other addiction and mental health supports
There is limited access to other health consultation services including psychiatry.
ELIGIBILITY REQUIREMENTS
Ages 17 years or younger in need of intensive outpatient mental health services.
Ages 17 years or younger in need of intensive outpatient mental health services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals from health care providers who are external to the AHS Child & Adolescent Addiction and Mental Health Department (CAAMHP) are accepted through Access Mental Health.  Please call Access Mental Health using the contact information in this profile.
Internal CAAMHP referrals should use direactions listed under referral form on this profile.
For an urgent referral contact clinic directly at 403-956-4200. Ask to be directed to the clinical supervisor or a group lead.
Referrals from health care providers who are external to the AHS Child & Adolescent Addiction and Mental Health Department (CAAMHP) are accepted through Access Mental Health.  Please call Access Mental Health using the contact information in this profile.
Internal CAAMHP referrals should use direactions listed under referral form on this profile.
For an urgent referral contact clinic directly at 403-956-4200. Ask to be directed to the clinical supervisor or a group lead.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SHC AMH CA OUTPATIENT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SHC AMH CA OUTPATIENT in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
The Child and Adolescent Addiction and Mental Health Clinic provides intensive intervention for youth, age 13-17, with moderate to severe mental health problems. The clinic operates under a family centered approach where the multi-disciplinary team provides strength based goal directed care.  A combination of group, individual and family therapy is provided on a short term basis.  There is a strong emphasis on group therapy for both youth and caregivers. Depending on individual need, service can be provided for up to a three month period. 
Youth referred for service, along with their care givers, are asked to attend a group orientation session prior to being scheduled for an intake appointment with our service. 
Psychiatric consultation service is available on a limited basis. However, youth are required to be connected to a family counselor prior to being referred for this service.
The Child and Adolescent Addiction and Mental Health Clinic provides intensive intervention for youth, age 13-17, with moderate to severe mental health problems. The clinic operates under a family centered approach where the multi-disciplinary team provides strength based goal directed care.  A combination of group, individual and family therapy is provided on a short term basis.  There is a strong emphasis on group therapy for both youth and caregivers. Depending on individual need, service can be provided for up to a three month period. 
Youth referred for service, along with their care givers, are asked to attend a group orientation session prior to being scheduled for an intake appointment with our service. 
Psychiatric consultation service is available on a limited basis. However, youth are required to be connected to a family counselor prior to being referred for this service.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-943-1500 (Access Mental Health)
REFERRAL PHONE
403-956-4200
403-943-1500 Access Mental Health
REFERRAL FAX
403-956-4290
REFERRAL FORM
External referrals should be made through Access Mental Health. 
Internal CAAMHP referrals should be made using the CAAMHP key. Fax the completed CAAMHP key to 403-956-4290.
External referrals should be made through Access Mental Health. 
Internal CAAMHP referrals should be made using the CAAMHP key. Fax the completed CAAMHP key to 403-956-4290.
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental health problem
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
To reschedule an appointment patients should contact the clinic directly at 403-956-4200.  Our administrative support team will work with you to cancel and reschedule the appointment for a more convenient time.
To reschedule an appointment patients should contact the clinic directly at 403-956-4200.  Our administrative support team will work with you to cancel and reschedule the appointment for a more convenient time.
 
HOURS OF OPERATION
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 6:00 pm
Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: 8:00 am - 6:00 pm
   
 
ADDRESS
5B
4448 Front Street SE
Calgary Alberta
T3M 1M4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
South Health Campus (SHC) is located in the southeast of Calgary. Take Deerfoot Trail to the Cranston Ave/Seton Blvd exit and head one block east on Seton Boulevard. South Health Campus will be on your right.

For regular clinic visits, travel clockwise around the building to access underground parking and the main entrance. There is access to the Emergency Department entrance off of Seton Boulevard.

Transit:
Current bus service to South Health Campus (SHC) include:
- Route 468 travels through Cranston, Seton, Auburn Bay and Mahogany. This bus drops off at the west stop on Seton Boulevard to the north of the campus.
 
PHONE
403-943-1500 (Access Mental Health)
 
PARKING INSTRUCTIONS
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). As well, Emergency Parking Lot 3 is available for public needing to access the Emergency Department.

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
Public parking is located in the underground parking Lot 1 on Level P1. You can get to that lot from the parkade entrances B (Forest) and C (Mountain). As well, Emergency Parking Lot 3 is available for public needing to access the Emergency Department.

On the south side of SHC is free parking for two hours on Front Street, by the main entrance.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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