Test Environment
  
Addiction and Mental Health - Opioid Dependency Program   at
Westmount Shopping Centre
Specialty: Addiction and Mental Health
Connect Care Department: EDM WSC AMH ODP WEST
Estimated time to routine appointment: Not Available
Alberta Health Services - Provincial Health Services
SERVICE DESCRIPTION
Provides initiation and maintenance of Opioid Agonist Treatment (OAT) medications and psychosocial support to people with opioid use disorder to help them to live healthy lives. In situations where OAT medications are not effective, Narcotic Transition Services (with access to hydromorphone) is available in select clinics.Opioid Agonist Treatment (OAT) medications (ie. methadone, Suboxone®) are available in all locations. Most OAT medications allows a person to function normally without drowsiness or withdrawal symptioms. In cases where OAT medications are not effective hydromorphone can be accessed in Narcotic Transition Services (NTS) locations (Grande Prairie, Edmonton, Red Deer, Calgary, Medicine Hat, Lethbridge). In all locations, individuals have access to medical support, medication and psychosocial support (housing, financial, mental health, legal, relationships).

Services available in all clinics may include:
  • ongoing support and monitoring (e.g. prescription management, medical follow up, urine testing, counselling and treatment planning)
  • health, safety and risk reduction teaching and management
  • source of information and expertise for community stakeholders on Opioid Agonist Treatment and the medications used
  • links to community pharmacists
  • links to other addictions treatment services
  • links to other social and health support systems
  • hepatitis and HIV screening
Services are voluntary and confidential.

For more information, visit our website

Looking for additional Addiction & Mental Health (AMH) services visit AMH Programs & Services.
Provides initiation and maintenance of Opioid Agonist Treatment (OAT) medications and psychosocial support to people with opioid use disorder to help them to live healthy lives. In situations where OAT medications are not effective, Narcotic Transition Services (with access to hydromorphone) is available in select clinics.Opioid Agonist Treatment (OAT) medications (ie. methadone, Suboxone®) are available in all locations. Most OAT medications allows a person to function normally without drowsiness or withdrawal symptioms. In cases where OAT medications are not effective hydromorphone can be accessed in Narcotic Transition Services (NTS) locations (Grande Prairie, Edmonton, Red Deer, Calgary, Medicine Hat, Lethbridge). In all locations, individuals have access to medical support, medication and psychosocial support (housing, financial, mental health, legal, relationships).

Services available in all clinics may include:
  • ongoing support and monitoring (e.g. prescription management, medical follow up, urine testing, counselling and treatment planning)
  • health, safety and risk reduction teaching and management
  • source of information and expertise for community stakeholders on Opioid Agonist Treatment and the medications used
  • links to community pharmacists
  • links to other addictions treatment services
  • links to other social and health support systems
  • hepatitis and HIV screening
Services are voluntary and confidential.

For more information, visit our website

Looking for additional Addiction & Mental Health (AMH) services visit AMH Programs & Services.
ELIGIBILITY REQUIREMENTS
Patients with severe and/or treatment refractory addiction presentations requiring assessment and treatment initiation from an addiction medicine specialist.

Patients should not require inpatient medical detoxification. No continued counseling/therapy is provided.

Patients must have a lead service provider (e.g., Family Physician, AMH clinician) who will provide care following conclusion of Enhanced Addiction Clinic service. This program is complementary to existing, established treatment providers
Patients with severe and/or treatment refractory addiction presentations requiring assessment and treatment initiation from an addiction medicine specialist.

Patients should not require inpatient medical detoxification. No continued counseling/therapy is provided.

Patients must have a lead service provider (e.g., Family Physician, AMH clinician) who will provide care following conclusion of Enhanced Addiction Clinic service. This program is complementary to existing, established treatment providers
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.

For urgent care needs, please contact Access 24/7 at 780-424-2424 or present to an Emergency Department of your choice.
Complete the referral form and fax it to the service using the contact information in this profile.

For urgent care needs, please contact Access 24/7 at 780-424-2424 or present to an Emergency Department of your choice.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM ECHHN AMH ODP NORTH HUB in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type EDM ECHHN AMH ODP NORTH HUB in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
Addiction Medicine can be offered by a variety of clinicians including but not limited to family physicians, Nurse Practitioners, Psychiatrists, and other medical specialists in addiction medicine.

For more information, or to access other Addiction and Mental Health Edmonton Zone services, call Access 24/7 at 780-424-2424.
Addiction Medicine can be offered by a variety of clinicians including but not limited to family physicians, Nurse Practitioners, Psychiatrists, and other medical specialists in addiction medicine.

For more information, or to access other Addiction and Mental Health Edmonton Zone services, call Access 24/7 at 780-424-2424.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-342-7810
FAX
780-342-7826
REFERRAL FORM
Referral Form
Bup-Nal Referral Form
Individuals can call the clinic without an appointment from 0800-2000 daily.
Referral Form
Bup-Nal Referral Form
Individuals can call the clinic without an appointment from 0800-2000 daily.
REFERRAL ADVICE
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Addiction
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Opioid dependence
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Substance abuse
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to cancel or re-schedule.
If you are unable to attend a scheduled appointment, please contact the clinic a minimum of 24 hours in advance to cancel or re-schedule.
 
HOURS OF OPERATION
Monday:
Tuesday:
Wednesday:
Thursday:
Friday: 9:00 am - 3:20 pm
   
 
ADDRESS
#448
13310 111 Avenue NW
Edmonton Alberta
T5M 2M7
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Groat Road & 111 Avenue NW
Groat Road & 111 Avenue NW
 
PHONE
780-342-7810
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
There is currently no parking map available.
There is currently no parking map available.
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.5