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Transitional Pain Services   at
Richmond Road Diagnostic and Treatment Centre
Specialty: Pain Medicine
Connect Care Department: CGY RRDTC TRANSITIONAL PAIN
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The Transitional Pain Clinic provides pain care before and after surgery to patients who at risk of developing chronic pain. The goal is to prevent the transition from acute to chronic pain following surgery.The target patient population are those who are struggling with pain management post operation or anticipated to have difficulty managing pain after surgery. This service provides care and individualized pain care plans for patients prior to surgery and for up to 6 months post-surgery. A team offers group classes and individualized care to help patients prepare for surgery and after discharge from hospital.

This service improves patient care and outcomes by:
  • reducing the incidence of Chronic Post-Surgical Pain (CPSP)
  • decreasing patient reliance on opioid medications via multi-modal analgesia and multidisciplinary pain management strategies
  • reducing anxiety and fear of movement post-surgery
  • improving patient functional outcomes and quality of recovery after surgery
The Transitional Pain Clinic provides pain care before and after surgery to patients who at risk of developing chronic pain. The goal is to prevent the transition from acute to chronic pain following surgery.The target patient population are those who are struggling with pain management post operation or anticipated to have difficulty managing pain after surgery. This service provides care and individualized pain care plans for patients prior to surgery and for up to 6 months post-surgery. A team offers group classes and individualized care to help patients prepare for surgery and after discharge from hospital.

This service improves patient care and outcomes by:
  • reducing the incidence of Chronic Post-Surgical Pain (CPSP)
  • decreasing patient reliance on opioid medications via multi-modal analgesia and multidisciplinary pain management strategies
  • reducing anxiety and fear of movement post-surgery
  • improving patient functional outcomes and quality of recovery after surgery
ELIGIBILITY REQUIREMENTS
Patients who are at risk of developing post-operative chronic pain.

Preoperative: from time of signing consent
pain average of 4/10 or max pain 7/10 regularly.
PHQ4 total score greater than 6, or separate score greater than 3

Referral Post op: must be within 6 months of surgery
Risks will include but not exclusive:
a. renewal of opioid prescription, or escalating opioid use
b. pain above 7/10 in first 24 hours post op,
c. inability to rehab because of pain.
d. Pain above 4/10 after 2 weeks
Patients who are at risk of developing post-operative chronic pain.

Preoperative: from time of signing consent
pain average of 4/10 or max pain 7/10 regularly.
PHQ4 total score greater than 6, or separate score greater than 3

Referral Post op: must be within 6 months of surgery
Risks will include but not exclusive:
a. renewal of opioid prescription, or escalating opioid use
b. pain above 7/10 in first 24 hours post op,
c. inability to rehab because of pain.
d. Pain above 4/10 after 2 weeks
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care. 
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type CGY RRDTC TRANSITIONAL PAIN in the “To Department” section and complete order.  
Send an Internal Referral using the Ambulatory Referral Order to Pain Medicine, type CGY RRDTC TRANSITIONAL PAIN in the “To Department” section and complete order.  
ADDITIONAL SERVICE DETAILS
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 14 days.
 
PHONE
403-943-9900
403-955-9056 (Referral Triage)
FAX
403-209-2954
REFERRAL PHONE
403-955-9056
REFERRAL FAX
403-209-2954
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Pain management
Type of Procedure and Surgery Date
 
Within 6 months
Medication List (dose, frequency, route)
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please call to cancel with minimum (48 hours) as this allows us to book another patient in that individual appointment spot.
Please call to cancel with minimum (48 hours) as this allows us to book another patient in that individual appointment spot.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
Second Floor
1820 Richmond Road SW
Calgary Alberta
T2T 5C7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.
Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW (just off Crowchild Trail SW).
The Chronic Pain Centre is located on the second floor at the Richmond Road Diagnostic and Treatment Centre. Take elevator to second floor and go to the green doors at the end of the long corridor.
Richmond Road Diagnostic & Treatment Centre is located at the intersection of 17 Avenue SW and Richmond Road SW (just off Crowchild Trail SW).
 
PHONE
403-943-9900
403-955-9056 (Referral Triage)
 
PARKING INSTRUCTIONS
Underground and surface public parking lots, off Richmond Road SW.
Underground and surface public parking lots, off Richmond Road SW.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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