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This healthcare service has 1 current healthcare service locations.
Chronic Pain Central Access CAT at
Edmonton Zone and Area
Central Access Healthcare Service
Specialty: Pain Medicine
Connect Care Department: EDMONTON ZONE CHRONIC PAIN CAT
Estimated time to routine appointment: Within 12 months
Alberta Health Services - Edmonton Zone
CENTRAL ACCESS SERVICES
This central access referral service provides a single point of entry for patients who require assessments and pain management and are referred to by clinicians.
Misercordia location is currently NOT accepting new referrals.
Misercordia location is currently NOT accepting new referrals.
ELIGIBILITY REQUIREMENTS
- Standard Referral form is complete
- Referral accepted from Medical Physician, Nurse Practitioner or Dentist
- Patient must be under the care of a family physician
- Patients must be 18 years of age or older
- The client’s case is complex and involves multiple programs or diagnoses that have been satisfactorily investigated.
- Single discipline treatments have not yielded significant improvement in function and any of the following exist:
- The patient describes ongoing or recurrent pain and discomfort that affect their physical, psychosocial, and/or vocational function
- The patient describes ongoing or recurrent psychosocial issues and stress that affect they physical, mental and /or vocational function
- Length of time from illness and/or injury has been greater than 6 months.
- Exceptions include emerging conditions such as Complex Regional Pain Syndrome. These cases should be referred as soon as possible.
- Out-of-province referrals will be accepted at UAH Multidisciplinary Pain Clinic and LifeMark Health Institute. Active Alberta Health Care required for Lifemark Health Institute.
- Patients cannot be assessed while inpatient
- Incarcerated patients - Correctional Service of Canada: Please send referral directly to a Chronic Pain Clinic. AHS cannot accept referrals for incarcerated patients
We are currently NOT accepting new referrals
Inclusion Criteria:
- have complex chronic pain
- are 18 years of age or older
- reside in Alberta with a valid Alberta Health Care number
- have a primary care provider prepared to work closely with the treatment team and provide follow-up
- are in stable medical condition
- are cognitively capable of participating in assessment and treatment
- no Emergency Room or inpatient referrals.
- pregnancy
- have a mental health condition that would preclude participation in assessment and treatment
- have an untreated, unstable substance addiction
- have an active cancer diagnosis
ROUTINE REFERRAL PROCESS
Professional referral required. Referrals can be submitted via:
- Fax: Non-Connect Care users complete the referral form and send it to the service using the contact information in this profile.
- Connect Care: Connect Care users use the Ambulatory Referral Order to the respective specialty in Connect Care.
- A completed 2 page referral form is required for this program; additional information is encouraged but not required.
- Referrals are reviewed by our triage nurse before being waitlisted. Updates will be sent to the referring source and patient upon acceptance to the waitlist, and every 90-days until we are able to book the patient.
- If you have additional information to add to this referral or if there are changes in the patients status, please fax these updates to our office to attach to the referral.
- Please be aware Chronic Pain specialists do not take over the prescribing. Our Pain Specialist will make recommendations for family physicians to follow up.
URGENT REFERRAL PROCESS
Direct patients to an urgent care centre if they are experiencing unexpected, but non-life threatening health concern, illness or injury that require same day/evening treatment. Patients can call Heath Link by dialing 8-1-1 for nurse advice and health information. If an urgent consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1. If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
COMMUNICATION PROCESS
- Referral receipt to referring source within 7 days.
- Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
- Wait list status update every 90 days.
- Appointment outcome to referral source within 14 days.
ADDITIONAL SERVICE DETAILS
SERVICES FOR PATIENTS WITH CHRONIC PAIN
Alberta Wide
Alberta Virtual Chronic Pain Program - A virtual group education treatment program over Zoom for people in Alberta experiencing persistent pain longer than 3 months.
For patients looking to better understand their pain, connect with others living with pain, and seeking strategies on managing pain beyond the use of medications. An interactive program led by health providers with peer support incorporated throughout, as well as post-completion follow-up for up to 1 year. This program offers:
• a 1-hour session each week for 6 weeks (virtual group education and self-management program)
• highly encouraged 1-hour peer support group sessions each week
• opportunity to connect with others living with pain
This program doesn’t offer:
• diagnosis
• medical intervention
• one on one care
• prescription advice or renewals
A diagnosis is not required to access this service. Self-referrals can be made by calling the toll-free number, 1-877-719-7707
Edmonton Zone
Allied Health Chronic Pain Education Sessions -Introduction to Chronic Pain is a 3-hour education session facilitated by CRIS staff in a group setting. The program will provide clients and caregivers with an understanding of chronic pain and factors that impact and influence pain; an introduction to self-management strategies; and information regarding community resources available for clients experiencing chronic paid. An early understanding of the general principles of chronic pain will support clients in accessing appropriate, available community resources. To register call: (780)342-3385
Chronic Pain Self-Management Better Choice, Better Health Chronic Pain Self-Management Program is a 6 week workshop series that provides information and tools to assist patents in managing a chronic pain condition. Workshops are held at various location across the Edmonton Zone - To register call: 780-735-1080 ex. 3
Pain Rehabilitation Education Program (PREP) - PREP is a 6-8 week pain education and self-management program for clients with chronic pain. The program involves 1:1 sessions with a physiotherapist or therapy assistant teaching people about pain and strategies to support positive life changes. Exercise is also included as a key component of this program. For clinic and/or referral information, please call: (780)342-3385
Community Rehabilitation Interdisciplinary Services (CRIS) - The CRIS Program provides client-centered, goal-oriented, time-limited active rehabilitation services to maximize a client's functional independence and increase participation in daily life. CRIS is comprised of a multi-disciplinary team that provides clinic-based assessment and intervention. Intervention may include treatment groups and self-management education. For clinic and/or referral information, please call: (780)735-2413
Supervised Transitional Exercise Program (STEP) Forward - STEP Forward is an 8 week progressive exercise program that is individually designed exercise to focus on improving strength, balance, coordination, and function.To register call: (780)735-3483
Alberta Wide
Alberta Virtual Chronic Pain Program - A virtual group education treatment program over Zoom for people in Alberta experiencing persistent pain longer than 3 months.
For patients looking to better understand their pain, connect with others living with pain, and seeking strategies on managing pain beyond the use of medications. An interactive program led by health providers with peer support incorporated throughout, as well as post-completion follow-up for up to 1 year. This program offers:
• a 1-hour session each week for 6 weeks (virtual group education and self-management program)
• highly encouraged 1-hour peer support group sessions each week
• opportunity to connect with others living with pain
This program doesn’t offer:
• diagnosis
• medical intervention
• one on one care
• prescription advice or renewals
A diagnosis is not required to access this service. Self-referrals can be made by calling the toll-free number, 1-877-719-7707
Edmonton Zone
Allied Health Chronic Pain Education Sessions -Introduction to Chronic Pain is a 3-hour education session facilitated by CRIS staff in a group setting. The program will provide clients and caregivers with an understanding of chronic pain and factors that impact and influence pain; an introduction to self-management strategies; and information regarding community resources available for clients experiencing chronic paid. An early understanding of the general principles of chronic pain will support clients in accessing appropriate, available community resources. To register call: (780)342-3385
Chronic Pain Self-Management Better Choice, Better Health Chronic Pain Self-Management Program is a 6 week workshop series that provides information and tools to assist patents in managing a chronic pain condition. Workshops are held at various location across the Edmonton Zone - To register call: 780-735-1080 ex. 3
Pain Rehabilitation Education Program (PREP) - PREP is a 6-8 week pain education and self-management program for clients with chronic pain. The program involves 1:1 sessions with a physiotherapist or therapy assistant teaching people about pain and strategies to support positive life changes. Exercise is also included as a key component of this program. For clinic and/or referral information, please call: (780)342-3385
Community Rehabilitation Interdisciplinary Services (CRIS) - The CRIS Program provides client-centered, goal-oriented, time-limited active rehabilitation services to maximize a client's functional independence and increase participation in daily life. CRIS is comprised of a multi-disciplinary team that provides clinic-based assessment and intervention. Intervention may include treatment groups and self-management education. For clinic and/or referral information, please call: (780)735-2413
Supervised Transitional Exercise Program (STEP) Forward - STEP Forward is an 8 week progressive exercise program that is individually designed exercise to focus on improving strength, balance, coordination, and function.To register call: (780)735-3483
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CENTRAL ACCESS REFERRAL PHONE
877-414-2665
780-401-2665 Booking
CENTRAL ACCESS REFERRAL FAX
780-735-3553
REFERRAL FORMS
REFERRAL ADVICE
CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
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The primary purpose of the All Locations list is to let the user easily
access any location of a healthcare service without going back to the main search
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The locations listed have 3 background colors:
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD. If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list. The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current. Common Scenario: A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service. Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON. The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location. Individual referral process
Common referral process - 2 sub cases. Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option. Remember: Some fields can be location specific with the common referral process: Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax. To update these items you have to edit each Healthcare Service@Location separately. ADDITONAL NOTES:
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